Systems / 2026

InTRACE.

A deadline-aware workspace for document escalations, queues, oversight and accountable review.

PracticeEnterprise workflow · escalation management

My partProduct engineering and workflow design across rules, states, reporting and QA.

Explore01 visual assets

01 / InTRACEEscalation dashboard, using demo data · Open original ↗

01 / Context

The problem behind the work.

Escalations need more than a due date: working calendars, holds, delegation and transfers all change what an operator should do next.

02 / Contribution

01
Escalation matrices, working-hours and holiday calendars, holds, deadline arithmetic and delegation fallback.
02
Queue and self-service views, transfer states, reports and assisted review.
03
A browser-reviewed interface using deterministic demo data for the saved capture.

03 / Where it stands

Technology and methods

Next.js 16React 19TypeScriptPrismaVitest

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