Systems / 2025—26
PowerPulse CSI.
A customer-service intelligence platform that turns conversations into reviewable experience measures and operational insight.
The problem behind the work.
Large volumes of service conversations bury recurring issues, response delays and unresolved contacts in unstructured text.
What I built.
- 01
Ingestion, cleaning, deduplication and AI-assisted analysis of conversations with sampling and provenance controls.
- 02
CSI, CSAT, FCR, sentiment, topic and response-time views with drilldowns, exports and stakeholder-facing dashboards.
- 03
Evaluation and reliability work around cloud services, model data, processing and source-to-metric traceability.
03 / Where it stands
The platform is deployed, but the live product requires sign-in. The image here is a representative-data dashboard illustration, not a capture of private customer records.
Technology and methods
Explore further
The operational product requires authentication.
Public mirror; it is not the current deployed application.